Refund policy

This Refund, Return & Exchange Policy applies to purchases made directly through Coverfect.com.

We want you to feel confident choosing the right Coverfect product for your home. This policy explains how exchanges, returns, damaged-item claims, and refunds are handled.

By placing an order with Coverfect, you acknowledge that you have reviewed and agreed to this policy, subject to any rights that cannot be waived under applicable consumer protection laws.

1. 30-Day Exchange Window

Eligible Coverfect products may be returned for an exchange within 30 days of delivery.

You may unpack your Coverfect product and place it on your sofa to reasonably evaluate the:

  • Size

  • Coverage

  • Color

  • Style

  • Appearance

  • Overall fit in your home

If you choose the wrong size, change your mind about the color or style, or would prefer another eligible Coverfect product, you may request an exchange within the 30-day exchange window.

For a standard exchange, the returned item must be:

  • Unwashed

  • Free from significant stains or odors

  • Free from customer-caused damage

  • Free from excessive pet hair or contamination

  • Free from damage beyond reasonable fit and appearance testing

  • Returned with its original packaging when reasonably possible

Reasonable evaluation does not include extended household use, sleeping on the product, allowing pets to scratch or chew the product, washing, staining, modifying, cutting, sewing, or otherwise altering the product.

The 30-day exchange window is intended to allow customers to evaluate the product's fit, coverage, color, style, and appearance.

It does not cover damage caused by extended use, scratching, chewing, washing, staining, misuse, alteration, improper installation, or other customer-caused damage.

2. Change of Mind, Wrong Size, Color, or Style Preference

For returns resulting from:

  • Change of mind

  • Customer-selected incorrect size

  • Preference for another color

  • Preference for another style

  • Preference for another eligible Coverfect product

Coverfect offers an exchange rather than a monetary refund.

Approved products may be exchanged for another eligible:

  • Size

  • Color

  • Style

  • Coverfect product

Standard change-of-mind, preference, or customer-selected sizing returns are not eligible for a full monetary refund.

Approved standard exchanges are subject to the applicable 15% restocking and handling fee described in Section 6 unless the exchange qualifies for an exemption under this policy.

A customer's inability to achieve their preferred appearance, drape, coverage, or styling does not constitute a product defect where the product received materially matches the product ordered.

This section does not affect claims involving products that arrive damaged, defective, incorrect, missing, or otherwise qualify under Section 8.

3. Customer Responsibility for Sizing and Product Selection

Product measurements, sizing guidance, sofa examples, and product information are provided on our website to assist customers before ordering.

Customers are responsible for providing accurate information regarding their sofa, including where applicable:

  • Sofa type

  • Sofa dimensions

  • Number of seats

  • Sectional configuration

  • Chaise orientation

  • Measurements

  • Photos provided for sizing assistance

Sizing recommendations are based on the information provided by the customer.

A sizing issue caused by incomplete, inaccurate, or misleading measurements, photos, sofa details, or other information supplied by the customer is not considered a product defect.

Customers may still request a standard exchange where the conditions of this policy are met.

If the order is protected by Size Safe, the additional terms under Section 5 apply.

4. Price Differences When Exchanging

For purposes of an exchange, the value of the returned product is based on the amount actually paid for that product, after discounts, promotional codes, credits, or other price reductions.

For standard exchanges subject to the 15% restocking and handling fee, the applicable fee will be deducted from the value of the returned product before the remaining amount is applied toward the replacement.

If the replacement product costs more than the remaining exchange value, the customer is responsible for paying the difference before the replacement is dispatched.

If the replacement product costs less than the remaining eligible exchange value, any remaining balance may be provided as:

  1. A refund to the original payment method where permitted under this policy; or

  2. Coverfect store credit.

Discounts, promotional codes, bundle pricing, credits, and other reductions applied to the original purchase will be taken into account when determining the eligible product value.

Original shipping charges are handled separately under this policy.

5. Size Safe Protection Program

The Size Safe Protection Program is an optional service designed to reduce the cost and uncertainty of choosing the wrong size.

Where Size Safe is included with or purchased for an eligible item, the protected item includes:

  • Personalized sizing assistance

  • Measurement support

  • One eligible free size exchange per protected item

  • Return shipping covered by Coverfect for the eligible size exchange

  • Replacement shipping covered by Coverfect for the eligible size exchange

  • Waiver of the standard 15% restocking and handling fee for that eligible size exchange

  • Priority sizing support

After ordering, Coverfect may contact the customer by email or another provided contact method to verify sofa details or measurements.

Customers may also send us sofa measurements or photos so our sizing team can recommend an appropriate size.

If the size is not right, the customer must contact us within 30 days of delivery.

We may request:

  • A photo of the Coverfect product placed on the sofa

  • Photos of the full sofa

  • Sofa measurements

  • Additional information reasonably necessary to evaluate the sizing issue

Size Safe covers:

One eligible size exchange per protected item.

Where the sizing issue qualifies, Coverfect will cover the reasonable return and replacement shipping costs associated with that approved size exchange, and the standard 15% restocking and handling fee will not apply.

Size Safe does not cover:

  • A sofa type materially different from the type disclosed when ordering

  • Incorrect or incomplete information provided by the customer

  • Refusal to provide requested measurements or photos reasonably necessary to verify the sizing issue

  • Damage caused by use, washing, pets, stains, misuse, or alteration

  • A preference for another color, style, design, or product unrelated to sizing

  • A second or subsequent size exchange for the same protected item

  • Requests submitted more than 30 days after delivery

If our sizing team specifically recommended a size based on accurate information provided by the customer and that recommended size is incorrect, Coverfect will correct the sizing issue at no additional cost to the customer.

Size Safe is not required to request a standard exchange.

Customers without Size Safe may still exchange an eligible product under our standard 30-day exchange policy, but return shipping, replacement shipping, and the standard 15% restocking and handling fee may apply.

Size Safe does not create an automatic right to a monetary refund.

6. Standard Exchange Shipping Costs and 15% Restocking Fee

For standard exchanges resulting from:

  • Change of mind

  • Customer-selected sizing

  • Color preference

  • Style preference

  • Preference for another product

the following rules apply:

  • The customer is responsible for the cost of shipping the original product back.

  • Any applicable shipping cost for sending the replacement product may also be the customer's responsibility.

  • Original shipping charges are non-refundable unless required by applicable law or the return results from an approved Coverfect fulfillment or product issue.

  • A 15% restocking and handling fee applies to eligible standard returns and exchanges.

The 15% restocking and handling fee is calculated based on the actual amount paid for the returned product after discounts or promotions, excluding separately charged shipping costs.

For an exchange, the fee will normally be deducted from the value credited toward the replacement product.

For any monetary refund specifically authorized under this policy, the applicable restocking and handling fee will be deducted from the refund amount unless an exemption applies.

The 15% restocking and handling fee does not apply to:

  • An approved Size Safe size exchange covered under Section 5

  • An approved manufacturing defect

  • An approved transit-damage claim

  • An incorrect product sent by Coverfect

  • An approved missing-item or fulfillment error

  • Any circumstance where applicable law prohibits the fee

Return shipping costs may vary depending on the carrier, package size, destination, and return location.

Returns are accepted by mail only unless Coverfect confirms another arrangement in writing.

Once an exchange request has been approved, our support team will provide the appropriate return destination and instructions.

Do not send a product back before receiving return instructions from Coverfect.

Shipping a product to an address not authorized by our support team may delay processing and may result in additional shipping costs for which Coverfect is not responsible.

7. Exchange Eligibility

To qualify for a standard exchange:

  • The request must be submitted within 30 days of delivery.

  • The product must meet the condition requirements described in this policy.

  • The product must be an eligible item and not clearly marked Final Sale.

  • The customer must follow the return instructions provided by Coverfect.

Products that do not meet these requirements may not qualify for an exchange.

If a returned product is inspected and an issue is identified that may affect eligibility, our support team may request additional information before making a final determination.

Approval of a return or exchange request before the item is received does not guarantee final eligibility.

The final determination may be made after inspection of the returned item.

Eligible standard exchanges are subject to the 15% restocking and handling fee unless an exemption under this policy applies.

8. Damaged, Defective, Incorrect, or Missing Items

If your order arrives:

  • With a manufacturing defect

  • Damaged in transit

  • In a different size, color, or product from what was ordered

  • With an item missing from the package

please contact us as soon as possible and within 30 days of delivery at:

support@coverfect.com

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or video showing the affected item, where applicable

  • Photos of the shipping packaging when relevant

  • Any additional information reasonably necessary to verify the issue

Customers should retain the affected product and packaging while the claim is being reviewed unless Coverfect instructs otherwise.

For an approved damaged, defective, incorrect, or missing-item claim, Coverfect will cover the reasonable costs necessary to correct the issue.

Depending on the circumstances, Coverfect may provide:

  • A replacement

  • The correct product

  • An exchange

  • A replacement component where applicable

  • A partial refund where appropriate

  • A full refund for the affected product where appropriate

Customers will not be required to pay return shipping, replacement shipping, or the 15% restocking and handling fee for an approved manufacturing defect, transit damage, incorrect item, or Coverfect fulfillment error.

Minor differences that commonly result from photography, lighting, monitor or device display settings, textile manufacturing, fabric direction, product folding, packaging, or normal production tolerances are not automatically considered manufacturing defects.

This does not apply where the product is materially different from what was represented or ordered.

9. Items That Cannot Be Returned or Exchanged

The following are not eligible for standard change-of-mind exchanges:

  • Items returned more than 30 days after delivery

  • Washed items

  • Items with significant stains or odors

  • Items with excessive pet hair or contamination

  • Items damaged by scratching, chewing, misuse, improper installation, or other customer-caused damage

  • Items altered, cut, sewn, modified, or repaired after delivery

  • Gift cards

  • Customized or personalized products where clearly disclosed

  • Items clearly marked Final Sale before purchase

A sale, coupon, discount code, bundle discount, seasonal promotion, flash promotion, or other promotional offer does not automatically make an item Final Sale.

If an item is non-returnable or non-exchangeable, it will be clearly identified as Final Sale or otherwise specifically disclosed as non-returnable before purchase.

Final Sale restrictions do not affect eligible claims involving products that arrive damaged, defective, incorrect, missing, or materially different from what was ordered.

10. Promotional Gifts, Bundles, and Free Items

Products provided free of charge as part of a promotion have no independent refundable cash value unless otherwise required by law.

If an eligible exchange involves a bundled order, promotional package, or gift-with-purchase offer, Coverfect may require all relevant components of the promotion to be returned or may recalculate the value of the retained items based on the promotion's original terms.

If the customer keeps an item that was provided free or at a reduced promotional price only because the original purchase qualified for a promotion, Coverfect may deduct the applicable promotional value from any monetary amount or exchange credit otherwise due where permitted by law.

The 15% restocking and handling fee, where applicable, is calculated based on the actual amount paid for the returned eligible product rather than the advertised or undiscounted retail price.

This section does not affect remedies for defective, damaged, incorrect, or missing products.

11. Inspection of Returned Products

Returned products may be inspected after they are received.

The inspection is used to confirm whether the product meets the eligibility and condition requirements described in this policy.

Coverfect may consider factors including:

  • Signs of washing

  • Stains

  • Odors

  • Pet hair

  • Scratching or chewing

  • Customer-caused damage

  • Alterations

  • Missing components

  • Condition inconsistent with reasonable fit and appearance testing

If an issue is identified that may affect exchange or refund eligibility, our support team will contact the customer.

Approved standard exchanges are normally processed after the returned product has been received and inspected unless our support team confirms another arrangement.

If the actual condition of the returned product differs materially from the information provided when requesting the return, Coverfect may deny the return or adjust the available resolution where permitted by law.

12. Refund Processing

Monetary refunds are generally provided only where specifically permitted under this policy, including:

  • Approved damaged or defective product claims

  • Approved transit-damage claims

  • Approved incorrect or missing-item claims

  • Approved Coverfect fulfillment errors

  • Eligible remaining balances resulting from an exchange

  • Order cancellations that qualify under Section 16

  • Other circumstances where Coverfect determines that a monetary refund is appropriate

  • Circumstances where applicable law requires a refund

For customer-initiated returns or exchanges where a monetary refund is specifically authorized, the applicable 15% restocking and handling fee will be deducted from the eligible product value, unless an exemption under Section 6 applies.

Approved refunds are issued to the original payment method within 3 business days after approval.

Your bank, card issuer, PayPal, or other payment provider may require additional processing time before the funds appear in your account.

Any additional processing time imposed by a financial institution or payment provider is outside Coverfect's direct control.

Unless otherwise required by law or specifically stated in this policy, refunds do not include:

  • Original shipping fees

  • Return shipping costs

  • Expedited shipping fees

  • Other non-refundable shipping or service charges

  • Applicable restocking and handling fees

Where the refund results from an approved manufacturing defect, transit damage, incorrect item, missing item, or Coverfect fulfillment error, shipping costs and restocking fees will be handled in accordance with Section 8.

13. Exchange Availability

Exchange requests are subject to inventory and product availability.

If the requested replacement product is unavailable, our support team will help the customer select another eligible:

  • Size

  • Color

  • Style

  • Coverfect product

If the replacement selected has a different price, the price-difference rules in Section 4 apply.

For standard change-of-mind, preference, or customer-selected sizing exchanges, the unavailability of a particular replacement product does not automatically create eligibility for a full monetary refund.

Where no suitable replacement is available, Coverfect may offer store credit or another reasonable resolution consistent with this policy and applicable law.

14. How to Start a Return or Exchange

To request an exchange or submit a damaged, defective, incorrect, or missing-item claim, email:

support@coverfect.com

Please include:

  • Your order number

  • The reason for the request

  • The replacement size, color, style, or product you would prefer, where applicable

  • Photos or video where relevant

  • Any measurements or sofa details requested by our sizing team

Our support team will review the request and provide the appropriate instructions.

Do not send products to any corporate, billing, contact, fulfillment, or sender address unless our support team specifically confirms in writing that it is the correct return destination for your order.

Unauthorized returns sent to an incorrect address may delay processing.

Coverfect is not responsible for packages sent to an unauthorized return address except where otherwise required by applicable law.

15. Return Destination

Coverfect uses a distributed fulfillment network.

The appropriate return destination may therefore vary depending on:

  • The product

  • Original fulfillment location

  • Customer location

  • Inventory availability

  • Reason for the return

  • Available return facility

For this reason, customers must contact Coverfect before mailing any return.

Our support team will provide the appropriate return destination and shipping instructions after reviewing the request.

The return address may be different from the address shown on the original package.

Customers should not return products to the sender address printed on the parcel unless Coverfect specifically instructs them to do so.

16. Order Cancellations and Changes

Orders may be canceled or modified only before they have been processed for fulfillment or dispatched.

Coverfect attempts to process orders promptly, so cancellation requests cannot be guaranteed.

Once an order has entered fulfillment, been packed, or been handed to the shipping carrier, it may no longer be possible to cancel or modify it.

After delivery, eligible products may still qualify for an exchange or another resolution under this policy.

Refusing delivery, failing to collect a parcel, or returning a shipment to sender without prior authorization does not automatically qualify the order for a refund.

Any such shipment will be reviewed after it is returned and identified.

Applicable outbound shipping, return shipping, carrier charges, and the 15% restocking and handling fee may be deducted from any eligible amount where permitted under this policy and applicable law.

For handling times, tracking, shipping charges, unsuccessful delivery attempts, and related delivery information, please review our Shipping Policy.

17. Delivery Confirmation and Customer-Provided Information

Customers are responsible for providing a complete and accurate shipping address and contact information when placing an order.

Coverfect is not responsible for delays, failed delivery, or additional costs resulting from incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.

Customers should contact us promptly if they notice an error in their shipping information.

Once an order has already been processed or dispatched, address changes may not be possible.

A carrier's delivery scan may be considered evidence of delivery, but customers who believe a parcel was incorrectly delivered, lost, or stolen should contact Coverfect promptly so that the circumstances can be reviewed.

Any resolution will depend on the available carrier information, evidence, circumstances, and applicable law.

18. Abuse, Misrepresentation, and Fraudulent Claims

Coverfect reserves the right to request reasonable supporting information before approving an exchange, replacement, or refund.

Claims involving materially false information, altered evidence, deliberate product damage, substitution of another product, or other fraudulent activity may be denied where permitted by law.

Repeated or unusual return activity may be reviewed to determine whether requests comply with this policy.

Nothing in this section limits rights or remedies that customers have under applicable law.

19. Consumer Rights

This policy does not limit any rights you may have under applicable consumer protection laws.

Where applicable law provides rights, remedies, refund rights, cancellation rights, warranties, or protections beyond the terms described in this policy, those rights will continue to apply.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

20. Contact Us

For questions regarding an exchange, return, refund, damaged item, or sizing issue, please contact:

Coverfect
Email: support@coverfect.com

Our support team will review your request and provide the appropriate next steps.