Refund policy

We want you to enjoy a smooth shopping experience with us. To ensure fairness and transparency, please read our Refund & Return Policy carefully before making a purchase. By placing an order, you agree to the terms outlined below.

SIZE SAFE PROTECTION PROGRAM

To help customers feel more confident when choosing sizes, we offer the Size Safe Guarantee protection package with the following benefits:

Customer Benefits: 

  • Personalized size verification before shipping
    After placing an order, a Coverfect sizing expert will review your sofa details and confirm the best-fitting size via email or chat.
  • Measurement support if needed
    We'll provide a video tutorial or guide. Or simply send us a photo of your sofa - we'll recommend the right size for you.
  • 1-time free size guarantee
    If the cover doesn't fit your sofa, we'll replace it with the correct size at no additional cost - no shipping fees, no hassle.
  • Priority customer service
    Orders with this guarantee are given priority if sizing issues arise, with typical resolution within 1-2 business days.

Terms & Conditions: 

  • Covers 1 free size exchange per item with this protection
  • Customer must provide a photo of the sofa with the cover applied to confirm the sizing issue
  • Not applicable for mismatched sofa types (e.g., customer orders a 3-seater cover but actually owns an L-shape sofa)
  • Not valid if customer declines to remeasure when requested
  • Exchange request must be submitted within 30 days of delivery

Eligibility for Returns & Refunds

  • Returns are only accepted for manufacturing defects or items damaged during transit.

  • We do not accept returns for reasons such as:

    • Change of mind or personal preference

    • Incorrect size or fit chosen by the customer

    • Minor variations in color, texture, or packaging due to display settings or handling

⚠️ Important: A detailed size chart is provided on every product page. Customers are responsible for reviewing this chart before placing an order. Any return requests due to sizing or fit issues will not be considered our fault and are not eligible for refund or return.

  • Discounted, clearance, or final sale items are non-refundable and non-returnable.

Return Conditions

To qualify for a return or exchange:

  • Items must be unused, unwashed, undamaged, and in their original packaging.

  • The return request must be initiated within 30 days of receiving the product.

  • Proof of defect (photos or video showing the issue and packaging) is required before approval.

  • Customers are responsible for all return shipping costs.

  • A restocking/handling fee of 15% of the total order value will be deducted from the refund amount.

Exchanges Instead of Refunds

Where possible, we encourage exchange or replacement rather than refund.

  • If a replacement item is available, we will send it once the original product is returned and inspected.

  • In certain cases, we may issue store credit equal to the product value (minus return shipping and handling fees) instead of a cash refund.

Refund Process

Once your return is received and approved:

  • Your refund request will be forwarded to our accounting team for processing within 3 business days.

  • After processing, refunds will be issued to your original payment method.

  • Refund arrival time depends on your payment provider:

    • Credit/Debit Cards: funds may appear in your account within 7–10 business days, depending on your bank.

    • PayPal: funds may appear within 7–10 business days.

  • Refunds exclude shipping fees, return shipping costs, and any restocking/handling fees.

Non-Returnable Items

  • Clearance or heavily discounted items (50% off or more)

  • Products purchased during flash sales or special promotions

  • Customized or personalized items

  • Items marked as Final Sale

  • Items returned due to incorrect size or fit (as the size chart is clearly provided)

Customer Responsibility

  • Customers must ensure that product specifications (size, color, compatibility) are checked carefully before placing an order.

  • We are not responsible for issues resulting from incorrect details provided during checkout.

  • Once an item is marked “Delivered” by the carrier, we are not liable for theft, loss, or damage thereafter.

Important Notes

  • Do not ship back any items without written confirmation from our support team. Unauthorized returns may not be accepted.

  • All claims must be submitted to support@coverfect.com with order details and proof of issue.

  • Refunds are issued only for genuine product defects and not for user error, preference, or misuse.

Final Statement

This policy is designed to ensure a fair and transparent shopping process while protecting both our customers and our store. By making a purchase, you acknowledge and agree to these terms.

For questions or assistance, please contact us at support@coverfect.com.